Delivery Information

Shipping and Exchanges


  1. Standard delivery expenses are borne by the buyer. There may be additional costs for shipping to the islands.


  1. Chakalaka Store dispatches the ordered product or products to the customer from Monday to Friday, excluding holidays, and during the days and hours used by the logistics company, to the address indicated by the customer at the time of order confirmation.

  2. Chakalaka Store commits to fulfilling the order within the 2nd day after payment and up to a maximum period of 15 days from the date of payment validation.

  3. Chakalaka Store will inform the customer of the unavailability of the ordered product or products and will proceed with the refund of the amounts paid for such product or products within a maximum period of 15 days from the date of knowledge of such unavailability.

  4. The response time of Chakalaka Store within the mentioned deadlines is, however, dependent on the availability of its stock.

  5. In case the carrier is unavailable to deliver the products on the indicated date, the customer will be contacted to provide an alternative delivery date.

  6. The order is considered dispatched from the moment Chakalaka Store hands it over to the carrier, and the carrier is responsible for delivering it to the customer, as follows:

    • Products will be sent and delivered to the customer by the carrier, who is responsible for any delay in the delivery of the order.
    • If no person is available to receive and sign the confirmation at the "Delivery Location," the logistics operator will not deliver any product.
    • In this case, the customer will be contacted by the carrier responsible for the delivery of the order to schedule a new delivery, and in this case, the User will be charged a fee of €4.00.
  7. A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed-upon address.


Cancellation of the order before shipping:

  1. The customer can cancel the order of products at no cost, provided they have not yet been shipped.

  2. If the customer places an order and wishes to cancel it, they must immediately contact our Customer Support and request the cancellation of their order via email at Only after this procedure is the cancellation possible. If the cancellation request is successful, the customer will be notified by email of this decision, and the cancellation will be processed at no cost to the customer.

Return of defective products:

  1. The Customer has the right to return delivered products if they are found to be defective or have other non-conformities with the ordered products, and the return must be made within 14 days after receiving the order. This does not affect other legally provided rights. If the complaint is justified, the price paid for the product will be refunded, and the logistics company will contact the customer to schedule a day and time for the return of the defective product(s).

Return of products:

  1. The Customer may return the ordered product(s) within 30 days after receiving it, provided that: a) The products have not been used; b) The product retains its original characteristics and intact labels.

  2. The expenses resulting from the return of the order are borne by the customer. An email should be sent to requesting the return of the order.

  3. Once the returned product is received, Chakalaka Store will analyze and confirm its state of conservation and, when applicable, will refund the amounts paid by the customer within a maximum period of 15 (fifteen) days, with no expenses for the buyer/customer.

  4. If the returned items are damaged or worn, Chakalaka Store reserves the right not to accept the return and, accordingly, to refuse the refund of the same.

Product Exchange:

  1. Chakalaka Store does not process product exchanges.


With the aim of continuously improving its services, Chakalaka Store will strive to address and resolve User complaints within 5 (five) business days, through the email